Refund Policy

This section applies exclusively to transactions where you (the User) purchase inventory or goods directly from VSL Market for your own business use.

1. Our Commitment

We strive to ensure all wholesale orders are fulfilled accurately and on time. VSL Market acts as the direct supplier in these transactions.

2. Refund Eligibility

We provide refunds strictly under the following circumstances:

• Non-Delivery: If we are unable to deliver the items you ordered due to stock shortages, logistics failures, or supplier cancellation, you are entitled to a full refund.
• Material Defect: If the items received are materially different from the description or are damaged upon arrival (proof required within 48 hours of delivery).

3. Non-Refundable Scenarios

Refunds will not be issued for:

• Change of mind after the order has been processed.
• Delays caused by third-party shipping carriers or customs clearance issues outside our reasonable control.

4. Processing Time

Approved refunds are processed within 7-14 business days. Funds will be returned to the original payment method or credited to your VSL wallet for future purchases, based on your preference.

1. Role of VSL Market

When you use the VSL Market platform to list, promote, or sell products to your customers (End-Customers), VSL Market acts solely as the technical infrastructure provider. We facilitate the display of your products (imported from your social media or created manually "subject to verification of the post on your social media account") but we do not engage in the transaction.

2. No Liability for Funds

VSL Market does not process, hold, or keep the funds paid by your End-Customers. All payments (via Cash, Crypto, or external gateways) are settled directly between the End-Customer and you. Therefore:

• We cannot issue refunds to your customers because we never held the funds.
• We are not liable for chargebacks or payment disputes arising from your sales.

3. User Responsibility & Compliance

As the merchant of record, you are solely responsible for:

• Establishing and communicating your own Refund and Return Policy to your customers.
• Handling all customer support inquiries, dispute resolutions, and return logistics.
• Ensuring the products you sell via our platform comply with all applicable local laws and safety standards.

4. Social Media Content & Misrepresentation

VSL Market allows merchants to connect verified social media accounts and import content from supported platforms (such as Instagram and Facebook) to create product listings and promotional materials for sale to their customers.

• No Content Verification: VSL Market does not review, verify, authenticate, or validate the accuracy, legality, quality, or authenticity of any content imported from connected social media accounts. We rely on the moderation, review, and enforcement mechanisms of the source platform (including Meta). The presence of imported content on VSL Market does not constitute endorsement or approval.
• Merchant Responsibility: You are solely responsible for ensuring that all imported content accurately represents the products or services offered, complies with applicable laws and regulations, and does not infringe any intellectual property, consumer protection, or advertising standards.
• Prohibition of Misrepresentation: You must not use imported social media content to misrepresent products or services, including through false or misleading descriptions, inaccurate pricing or availability, deceptive images, or unsubstantiated claims.
• Indemnification: You agree to indemnify, defend, and hold VSL Market harmless from any claims, damages, losses, liabilities, or legal actions arising from the products you sell or the content you display. If a product is misrepresented using imported social media content, you bear full legal responsibility for any resulting disputes, claims, or regulatory actions.