Help Center & FAQ

Answers about accepting payments, receiving money and making payments to VSL users, in person or online.

Accept Payments, Receive Money & Pay VSL Users

  • VSL helps Africans accept payments, receive money and make payments to VSL users for products, services and other lawful transactions.

    Accept payments through credit or debit cards, bank transfers, USDT and BTC where supported. Use VSL in person, online, through WhatsApp, Facebook, AI agents or your own platform. Customers can hand you cash directly in person, separately from VSL’s digital payment flow.

  • VSL helps Africans, including individuals and businesses, receive payments for lawful transactions. Available payment features depend on account eligibility, verification, country and payment-partner support.

    Give the person paying clear and accurate information about you, the payment reason, amount and currency. Where a payment covers a product or service, explain availability, pricing, scope and delivery expectations.

  • Open the VSL user’s official payment request, payment link or virtual POS. Check the recipient, payment reason, amount and currency, then choose an available payment method and review the recorded VSL status.

    For larger orders, buyers should confirm specifications, quantity, packaging, lead time, samples, shipping terms, refund terms, and business verification before paying.

  • Create your VSL account, complete the required profile and payment setup, then use an available payment request, payment link or virtual POS to receive money. You can receive payment for an agreed transaction without first making it a marketplace listing.

    Before sharing a request, check the payment reason, recipient, amount and currency. Review the recorded VSL status before treating it as paid.

  • Agree what the payment is for, the amount and the currency. Use a quote or conversation if the price or scope needs discussion before creating the payment request.

    Vendors and manufacturers can respond with price, currency, minimum order quantity, lead time, validity period, delivery terms, and refund or cancellation conditions.

  • Yes. Agree the scope, amount and currency, then use a quote, invoice or payment request to receive payment for custom work where supported.

    Buyers and manufacturers should clearly agree on specifications, samples, tooling, packaging, deposits, production milestones, inspection, cancellation terms, and delivery responsibilities before payment.

  • Review the recipient’s available VSL profile, contact details and supporting information. Compare these with the payment request and your conversation before paying.

    Profile and marketplace information can help you assess the recipient, but it does not guarantee a person, offer or payment outcome. Independently verify details that matter to your transaction.

  • You can pay a VSL user through their official payment request, link or virtual POS without starting with a marketplace search.

    Check whom you are paying and what the payment covers. If you use search to find someone, review their profile and confirm the correct payment details before continuing.

  • We support Bitcoin (BTC), Tether (USDT), Visa and Mastercard payments, as well as bank transfers through virtual bank accounts for individuals and corporate customers. We also support converting crypto payments to cash in supported currencies.

    You can use our supported payment requests, virtual POS flows, virtual account details and available payout options. Availability depends on country, verification level, payment partner rules, currency, bank support and account eligibility.

    We do not generally act as an escrow or wallet for buyer-seller transactions unless a separate product or written agreement expressly says so.

  • We support African commerce locally, regionally and internationally, with multiple currencies where available.

    We support Bitcoin (BTC), Tether (USDT), Visa and Mastercard payments, as well as bank transfers through virtual bank accounts for individuals and corporate customers. We also support converting crypto payments to cash in supported currencies.

    Our payment methods, payout options, settlement times and currency support can vary by country, bank, payment partner, verification level and regulatory requirements.

  • The seller is usually responsible for refunds, replacements, delivery issues, product quality, and customer support. Buyers should contact the seller first and keep evidence such as quote details, payment references, messages, photos, inspection reports, and delivery documents.

    Custom manufacturing, wholesale orders, deposits, tooling fees, samples, and made-to-order products may have different refund rules depending on what the buyer and seller agreed before payment.

  • Illegal, counterfeit, stolen, unsafe, misleading, prohibited, or improperly regulated products are not allowed. Users must not use VSL Market for fraud, money laundering, sanctions evasion, terrorist financing, fake engagement, or deceptive payment activity.

    We may remove listings, restrict payment features, suspend accounts, or report activity where required.

  • When a payment involves delivery, keep the order and tracking information with the transaction. Use your chosen delivery provider and share the relevant updates with the person paying. Shipping, customs, export documentation, import duties, inspection and storage are arranged between the buyer, seller and their chosen logistics providers unless one of our services says otherwise.

    Buyers and vendors should confirm Incoterms or delivery terms, who pays shipping, who handles documentation, and what happens if goods are delayed, damaged, or rejected.

  • Conversations let you agree what a payment is for before sharing a VSL request. Use supported WhatsApp, Facebook, VSL or AI channels to connect the person paying to the official payment flow.

    Comments, likes, shares, and profiles must be used honestly. Fake engagement, spam, harassment, and misleading claims are not allowed.

  • You can accept payments through supported WhatsApp and Facebook conversations, through personal or anonymous AI agents, in person, or on your own platform through VSL’s embedded payment system.

    Create or share the appropriate VSL payment request for your channel. The customer pays through a supported VSL payment flow, and the payment status stays linked to the transaction session.

  • Your connected personal assistant and supported anonymous AI agents can help customers reach or continue a VSL payment request.

    The customer still pays through VSL’s supported payment flow. An agent message or action does not itself confirm that payment has arrived.

  • For in-person payments, use supported VSL payment links, QR codes or virtual POS tools so the customer can open the payment request and pay.

    For your own website or platform, use VSL’s embedded payment system. The payment and its status remain connected to the VSL transaction session.

Buyer and Vendor Policy Summary

Focused on African Commerce

We help buyers discover African vendors and manufacturers, and help African businesses showcase products, respond to enquiries, receive quote requests, and access our supported payment tools.

Marketplace Responsibility

Vendors and manufacturers are responsible for the accuracy, quality, legality, fulfilment, delivery, refunds, and support connected to what they sell. Buyers are responsible for reviewing vendor information, requesting evidence where needed, and agreeing clear commercial terms before payment.

Safe and Lawful Trading

Illegal, deceptive, counterfeit, unsafe, restricted, or prohibited products and services are not allowed. Please review our Terms of Service, Refund Policy, and Privacy Policy before using VSL Market.